INTRODUCTION

  1. This return and exchange policy (“Policy”) applies to use of the website www.aniquecosmetics.com including any web-pages thereof, mobile-optimized version of the website and other media formats (“Website”) owned by Anique Cosmetics Private Limited (hereinafter “Anique”, “we”, “us” or “our”).
  2. Please also read Terms of Use (“Terms”) and other policies as set out on the Website before proceeding to place an order. By placing a purchase order, it shall be deemed that you have read the Terms and other policies including this Policy and the same are acceptable and binding upon you.
  3. This Policy sets out the terms and conditions of placing a purchase order through the Website, on fulfilment of which Anique may permit you to either (i) return the products; (ii) exchange them for other products; and/or (iii) seek refund for eligible returns.
  4. By placing a purchase order for a product on the Website, you agree that you are accessing the product(s) available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction with Anique through this Website.
  5. Before placing an order on Website you are requested to carefully read the description of product(s), product specific conditions, the Terms and Anique’s policies published on the Website.

INVITATION OF OFFER AND ACCEPTANCE OF OFFER

  1. All products and information displayed on Website are Anique’s invitation to offer and not an offer. Your order for purchase of any products constitutes your offer which shall be subject to Terms and the terms of this Policy and Anique reserves the right to accept or reject your offer in part or in full.
  2. Acceptance of your order for purchase by Anique will take place upon dispatch of the product(s) ordered. For avoidance of doubt, no act or omission by Anique prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.
  3. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by Anique and the balance would continue to be an offer to Anique and Anique reserves the right to accept or reject such balance order.
  4. We may also require additional verifications or information before accepting any order. If you have provided us with your contact details such as mobile number, phone number or e-mail address, we will call you or send you an e-mail or use any other mode of communication for obtaining additional information from you to accept your order.
  5. Anique may either call you or send an e-mail or through any other mode of communication notify you, as soon as possible, the (i) receipt of your order; or (ii) confirm dispatch of product(s) and acceptance of your order. You can track the package through the ‘Order Tracking’ facility available on the Website.
  6. With respect to product(s) sold on the Website, we receive payment from you before your order has been shipped. If, for any reason, we are unable to deliver you the product(s), as per your order, we will inform you about the same and even refund the value of the product(s) not available or incapable of delivery. In case where the product(s) are sold on the Website but payment terms are ‘Cash on Delivery’ then, Anique will only inform you about its inability to accept your offer.
  7. Anique processes one shipping address per order. Therefore, if you would like to order several items and have these items shipped to different people, Anique will treat each shipping address as separate orders.
  8. Any coupon code can only be used once by a user. Coupon code will not be valid on discounted products. Coupon codes cannot be clubbed with existing offers, wallet or discounts.

DISCLAIMER

  1. Anique hereby disclaims any guarantees of exactness as to the finish or appearance of the product as ordered by you.
  2. Anique endeavors to provide you with products which is of best quality. However, Anique does not take any guarantee that the products will meet your expectation.
  3. Anique has taken all steps to ensure that the colour, size, shapes, design and other features of the products that are displayed on our Website are accurately reproduced so as to resemble the actual product. However, the graphical display i.e. visuals of the products would be dependent upon the configuration of your computer resource. Anique does not guarantee that the colour of products displayed on the Website in your computer resource accurately represents the actual product. There is also a possibility that the quality of any products purchased or obtained by you through the Website may not meet your expectations.
  4. While we have taken precautions to avoid inaccuracies in content; this Website, all content, information, software, products, audio or video and related graphics are provided as is, without warranty of any kind. Anique is not obligated to provide any physical preview of the object either before or after the sale.

RETURNS AND REFUNDS

  1. Anique is not liable to compensate you if the quality of any products/merchandise purchased by you through the Website did not meet your expectations. At the most, Anique may allow you to return the product in exchange of another product or seek a refund for an eligible returned product, as per the terms prescribed under this clause.
  2. We understand that sometimes things don't go as planned, and in such cases, Anique has a simple and hassle-free return, cancellation and/or exchange policy for products purchased from the Website, provided the following conditions are fulfilled:

    1. Any request for cancellation must be placed by you within 24 hours of placing an order from the Website. No requests placed beyond this period would be entertained.

    2. Orders that have already been shipped cannot be cancelled.

    3. Any request for a refund or exchange shall only be accepted if you have received products that are damaged or defective or if you have received wrong product as notified to the Company at the time of delivery but before sharing the authentication code.

    4. Anique will share a one time password (OTP) with you at the time of delivery. You must share this OTP with the delivery executive only after the examination of the delivered product. You must ensure that the product delivered is correct and free from any damage or defects. Sharing of the OTP with the delivery executive shall deem to be considered that you have received the correct product and the same is free from any damage or defects. No request for refunds or returns shall be entertained post such deemed acceptance from you.

    5. The product must be returned in its original condition along with the invoice, all labels, tags, authenticity cards, dust bags, designer boxes, freebies, if any and other packaging intact sold as a part of the product.

  3. In the event that the product to be returned satisfies the Refund Criteria as mentioned in Clause 4.2, you will be entitled to a refund of the consideration for such product which will be credited to either your Anique Wallet or the original account/mode of payment.

  4. In the event that the product to be returned does not satisfy refund criteria as stated in Clause 4.2 above, Anique shall not be liable to accept any such request for cancellation or return or exchanges or issue any refunds.

  5. Notwithstanding anything contained in this Policy, Anique reserves a right to reject any request for return and/or exchange of any products without giving any reasons for the same. In such cases, products will be sent back to the customer at the original shipping address.

  6. All decisions, in relation to the cancellation/refund/return/replacement requests, made by us shall be final and binding. You agree not to challenge such decisions in any manner whatsoever.

  7. There will be no refunds for orders to which any kind of discounts were applied. For the purposes of these terms, “discount” includes a sale (including EOSS), discount/offer code or coupon.

  8. Discounted product(s) or orders placed using loyalty points or promotional gift vouchers cannot be returned or exchanged.

  9. Unreasonable and unlawful requests in addition to return or exchange, over and above the entitled refund, will be treated as loss to Anique and Anique reserves the right to cancel orders or block accounts of such customers without any prior notice.

  10. Cash on Delivery – The amount will be transferred to the Anique Wallet or bank account as per your preference and details shared with Anique.

  11. As practice, Anique returns money into the same bank account/debit card/credit card account from where it received the payment. . It may take 7-10 business days for the amount to reflect in your account.